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Remember, your financial aid office is there to help you with OSAP-related issues. Only technical issues can be handled by the webmaster.

the type of computer you were on (e.g., Windows or Mac).

the browser type and version you were using (e.g., Internet Explorer 11.0).

the system error number (if applicable).

which question were you trying to answer on the application or which status page were you on.

the application you were working with (e.g., OSAP for Full-Time Students).

full description of the problem (i.e., what you were trying to do).

date and approximate time when the error occurred.

If you are still experiencing technical problems, contact the OSAP Webmaster ( The following information is required to assist in determining your technical problem: Enter the Document Open Password to open the form. The following steps should resolve your issue:ģ. If the default setting is “Preview”, your computer is unable to properly “translate” the encrypted file containing your personalized information. This is likely due to the default setting associated with the “Open With” option when opening an Adobe Acrobat PDF document. Some Mac users are experiencing problems with unreadable text printing on their personalized forms. Pop-Up Blockerīefore trying to access your personalized forms, make sure the pop-up blocker on your computer is turned off.

You must have Adobe Acrobat Reader X or higher installed on your computer. The following is a list of common reasons why you may be having problems with opening and/or printing your personalized forms. Remember: Forms that you print will not be processed if they are not readable. This system-generated password is provided along with your forms. Even though you are already logged into the OSAP website, you will be prompted to enter a Document Open Password in order to open the file to print or save it.

Accessing and/or Printing Password-Protected OSAP Formsįorms that you print from the “Your Documents” page (e.g., signature pages) include personal information and are therefore password protected. Your browser must have JavaScript enabled to ensure you can use the online applications and/or to check the status of your applications. Current browsers provide you with faster and more secure internet access. Outdated browsers lack safety features that keep your information secure, and they can also be slow and unstable. You can view the website with the latest version of: